Fraud basics

Phishing

Phishing refers to the deceptive practice of sending an email that appears to be legitimate from a reputable source. It may contain real information, including a company logo and branding, or even personal information gleaned from social media. These emails urge you to take action — e.g., click on a link, open an attachment or respond to a message. Phishing can lead to fraud and to malware infection.

Phishing attempts typically:

• Pretend to be from banks and other financial institutions that process payments or individuals with an offer that’s "too good to be true"
• Appear convincing due to copycat logos, fonts and other graphic elements
• Include a link to an illegitimate webpage where you’ll be asked to enter your personal or account information. Phishing attacks may also occur over the phone.

Malware

Malware is malicious software that is installed on your computer, smartphone and other devices without your authorization. Malware typically collects information about you — the passwords you use, the websites you visit — simply by watching you type or surf the Web. Malware may also take over your computer and send emails you didn’t write or spread computer viruses.

Malware is typically installed through:

• Websites that attack computers with out-of-date operating systems or antivirus software
• Links in pop-up ads
• Shareware and other downloadable software
• Deceptive security software offers
• Links in phishing emails

Your computer may have malware if it:

• Operates slowly
• Is inundated by pop-ups
• Redirects you to URLs different from those entered
• Includes unknown toolbars and icons
• Displays out-of-the-blue error messages

If you suspect your computer has been infected with malware, take the necessary steps to remove the unwanted software from your computer.