Account access FAQs

Frequently asked questions

Getting started

Once your account is set up, you can access it online by clicking the Log in button on the top right-hand corner of the page.

If you’re accessing your account online for the first time, log in by clicking the Get started here link on the first login screen.

If you’ve set up an email address or text-enabled phone number for security purposes, you can reset your password by clicking “Reset Password” from the login page by entering your user ID and choosing how you’d like to receive your one-time passcode.

If you haven’t set up your security information or you don’t know your user ID, you’ll need to contact us for assistance. Be sure to find your plan ID in the top-right portion of your account statement so we can better assist you.

Click Forgot User ID from the login page. You’ll be prompted to enter your Social Security number, date of birth and password.

If you don’t know your password, find your plan ID in the top-right portion of your account statement and contact us.

In addition to greater account security, one-time passcodes make it easier to reset your password or verify your identity when we don’t recognize the device you’re using to access your account.

Your employer selects the funds in your company retirement plan. However, you can invest in any American Funds outside of your plan by opening an IRA or a regular mutual fund account.

Technical information

Our site is best viewed with the latest versions of Microsoft Edge, Mozilla Firefox, Apple® Safari®, or Google Chrome™. For the most recent updates, click these links:

For the best user experience, you should enable cookies (small text files that websites store on your hard disk under the direction of your browser). If cookies are disabled, the site may not work properly. To enable cookies, consult your browser’s Help section. Cookies do not allow websites to access any files or other information on your computer. Maintaining the privacy of your personal information is very important to us. Please read our Privacy statement for more information.

Our site performs better if JavaScript is enabled on your browser. Browsers that support JavaScript allow you to take advantage of drop-down menus for easy site navigation and other features. If you have problems viewing drop-down menus, you either have JavaScript turned off or your browser doesn’t support JavaScript.

If the version of your browser is listed below, it supports JavaScript. If necessary, you can upgrade to the latest version of your browser for free using one of these links:

If you use one of these browsers but still cannot see JavaScript features, JavaScript may be turned off.

For the best experience you will need these products, but they aren’t required for viewing the site. Links for RealPlayer and Adobe Reader appear when needed, and the site can detect when you need Flash to see something. If you don’t have Flash, you’re given the option and the link to download it — but only the first time the site detects a problem. If you’re accessing the site from your workplace, you may have to contact your network administrator in order to download the software.

This site uses 128-bit encryption technology and is designed to be as secure as reasonably possible, although the security of a worldwide network cannot be guaranteed. By using this system, you assume all associated risks and responsibilities. You agree to indemnify Capital Group, its affiliates and each of the American Funds against any losses, costs or damages that arise from your use of this site’s services via the internet. Please read our Privacy statement for more information.

Security

We are committed to account security. Our robust security program and infrastructure includes a team of cybersecurity and risk management professionals to help monitor and protect your personal information 24/7. Learn more about how we protect your account.

By using this system, you assume all associated risks and responsibilities. You agree to indemnify Capital Group, its affiliates and funds against any losses, costs or damages that arise from accessing your account via the internet.

There are a number of steps you can take to safeguard your information. Please read Best practices for protecting your account.

Yes. You will be asked to customize your user ID the first time you log in.

If you’ve already customized your user ID and want to change your user ID again, log in to your account and click the Profile tab in the menu at the top of your screen. Select Login Security, then click Change User ID.

Contacting us

If you have questions or requests regarding your account, find your plan ID in the top-right portion of your account statement and contact us.

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Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
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This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.