Use your plan ID (available on your account statement) to determine which number to call
Available 8:00 a.m. to 7:00 p.m. EST, Monday through Friday.
Contact your operator to call us collect.
10:00 a.m. to 7:00 p.m. EST, Monday through Friday.
If you use a teletypewriter (TTY) or other telecommunication device for the deaf (TDD), you may contact us via a relay service.
General inquiries:
Email us at RKDirect@capitalgroup.com
Secure Messaging Service:
Use Capital Group Secure Message Center for messages containing sensitive participant or plan data.
Email is not an option for these plans.
For plan ids beginning with a 1:
For plan ids beginning with a 2 or 754:
AMERICAN FUNDS RECORDKEEPER DIRECT
C/O RETIREMENT PLAN SERVICES
P. O. Box 6040
Indianapolis, IN 46206-6040
12711 N. Meridian St.
Carmel, IN 46032-9181
AMERICAN FUNDS
C/O GROUP PLANS
P. O Box 6014
Indianapolis, IN 46206-6014
12711 N. Meridian St.
Carmel, IN 46032-9181