Frequently asked questions

Your retirement plan account

From the home page, click on Let’s Get Started! You’ll need to enter your Social Security number, ZIP code and either: (a) your name, date of birth and address; or (b) the PIN that you received in the mail.

You have a number of options to consider. Options When Leaving a Job can help you sort out your choices so you can make an informed decision.

Ticker symbols are listed on the Investment Options page.

Technical information

Try reloading the page by clicking on the Refresh button (if you use Internet Explorer®) or the Reload button (if you use Firefox®, SafariTM, or Chrome). You’ll find this button on the top bar of your browser window.

Our site is typically best viewed with the latest version of Microsoft Internet Explorer, Mozilla® Firefox, Apple® Safari, or Google ChromeTM. You can download a free browser using one of these links:

For the best user experience, you should enable cookies (small text files that websites store on your hard disk under the direction of your browser). If cookies are disabled, the site may not work properly. To enable cookies, consult your browser’s Help section. Cookies do not allow websites to access any files or other information on your computer. Maintaining the privacy of your personal information is very important to us. Please read our Privacy statement for more information.

Our site will perform best if JavaScript is enabled on your browser. Browsers that support JavaScript allow you to take advantage of drop-down menus for easy site navigation and other features. If you have problems viewing the drop-down menus, you either have JavaScript turned off or your browser doesn’t support JavaScript.

If the version of your browser is listed below, it supports JavaScript. If necessary, you can upgrade to the latest version of your browser for free using one of these links:

If you use one of these browsers but still cannot see JavaScript features, JavaScript may be turned off. To turn on JavaScript, follow the instructions below.

Internet Explorer 7.0 and above (Windows)

  1. Go to the Tools menu and select Internet Options.
  2. Click on the Security tab.
  3. Click on Custom Level in Security level for this zone.
  4. Scroll down to Scripting, near the bottom of the list.
  5. Under Active Scripting, choose Enable.
  6. Click on OK to leave Security Settings.
  7. Click on OK to leave Internet Options.

Firefox 3.0 and above (Windows, Macintosh and Linux)

  1. Go to the Tools menu and select Options.
  2. Click on the Content icon at the top.
  3. Click on the box next to Enable JavaScript.
  4. Click on OK to close the “Options” window.

Safari 4.0 and above (Macintosh)

  1. Go to the Safari menu and select Preferences.
  2. Click on the Security icon at the top.
  3. Click on the boxes next to Enable plug-ins, Enable Java and Enable JavaScript.
  4. Close the window.

ChromeTM (Windows, Macintosh and Linux)

  1. Click on the wrench icon in the toolbar. (Mac users can click on the View menu if the wrench icon isn’t visible.)
  2. Select Options.
  3. Click on Content settings in the Privacy section.
  4. Click on the JavaScript tab and select the radio button next to Allow all sites to run JavaScript.
  5. Click on the Close button to close the Content settings window.
  6. Click on the Close button to close the “Options” window.

For the best experience you will need these products, but they aren’t required for viewing the site. Links for RealPlayer and Adobe Reader appear when needed, and the site can detect when you need Flash to see something. If you don’t have Flash, you’re given the option and the link to download it — but only the first time the site detects a problem. If you’re accessing the site from your workplace, you may have to contact your network administrator in order to download the software.

Once you’ve logged in to your account, you can download Quicken-compatible files by clicking on Transaction History in the Account History section. Follow the onscreen instructions.

This site uses 128-bit encryption technology and is designed to be as secure as reasonably possible, although the security of a worldwide network cannot be guaranteed. By using this system, you assume all associated risks and responsibilities. You agree to indemnify American Funds Distributors, Inc.®, its affiliates and each of the American Funds against any losses, costs or damages that arise from your use of this site’s services via the Internet. Please see our Privacy statement for more information. This link is located at the bottom of every screen.

Contact us

(800) 204-3731

8:00 a.m. to 10:00 p.m. Eastern time, Monday through Friday
9:00 a.m. to 5:30 p.m. Eastern time, Saturdays

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Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only.
Capital Client Group, Inc.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.