The Capital Group Companies, Inc., and its affiliates from time to time collect personal information of consumers. Capital Group is committed to protecting the privacy and security of all the personal information that is entrusted to us. We have privacy standards intended to protect the personal information of our clients, business partners and associates no matter how or where it is collected, used or stored. Capital Group complies with applicable privacy and security laws. In all instances, our effort is to collect only the information we need to effectively conduct our business, to provide better products and services, and to ensure we are offering the products and services that best suit business and investment needs. These purposes are generally outlined in this Notice.
Please note: Capital Group and its affiliate companies are exempt from coverage under the consumer privacy laws of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia as they are financial institutions as defined by those statutes. The California Consumer Privacy Act (CCPA), as amended by the Consumer Privacy Rights Act (except for California Civil Code Section 1798.150, which governs remedies should certain personal information be subject to an unauthorized disclosure), and the Oregon Consumer Privacy Act (OCPA) do not apply to personal information we have collected, processed, sold or disclosed under the federal Gramm-Leach-Bliley Act (Public Law 106-102) and, for California residents, the implementing regulations of the California Financial Information Privacy Act (Division 1.4 (commencing with Section 4050) of the Financial Code). The CCPA and OCPA also do not apply to medical information protected by laws such as the Health Insurance Portability and Accountability Act of 1996 (Public Law 104-191) and similar laws, including the California Confidentiality of Medical Information Act (California Civil Code §§56 et seq). In addition, OCPA does not apply to personal information gathered for employment purposes, business-to-business information, or personal information gathered from owners, directors or officers of our business.
California and Oregon residents ("Covered Residents"), please see below for additional information about the information we may collect about you.
Regardless of applicable laws, in all instances, our effort is to collect only the information we need to conduct our business, to provide better products and services, and to ensure we are offering the products and services that best suit our clients’ business and investment needs. Included in the descriptions of the purposes of collection are our everyday business purposes. As used here, “Business Purposes” encompasses “business purposes” as defined in the CCPA, which includes the following related purposes:
The CCPA and OCPA require that Capital Group disclose the information we collect by reference to specific categories of personal information enumerated in those statutes. Capital Group may collect only certain pieces of personal information described in a given category and might not actually collect all the types of personal information described in each category. Capital Group has collected the categories of personal information about certain consumers from the categories of sources and for the business purposes listed below.
Retention of personal information
Capital Group will retain your personal data for the duration of your relationship with us and for not more than 11 years from the time of our last transaction with you, unless a different retention period is required by applicable law or you have been notified in writing of a longer retention period.
Effective July 1, 2024.
California and Oregon laws require certain businesses to disclose that personal information is being collected as well as information regarding the rights of residents of California whose information is governed by the California Consumer Privacy Act and residents of Oregon whose information is governed by the Oregon Consumer Privacy Act (collectively referred to as "Covered Residents").
A Covered Resident whose personal information does not fall under one of the exclusions mentioned in the preceding section may request that we disclose the following information:
(1) The categories of personal information we have collected about them in the preceding 12 months;
(2) The categories of sources from which the personal information was collected;
(3) The business or commercial purpose for collecting, selling or sharing their personal information;
(4) The categories of third parties with which we share personal information; and
(5) The specific pieces of personal information we have collected about the resident.
In addition, Oregon residents may also request a list of specific third parties (other than a natural person) to which we have disclosed any personal data.
A Covered Resident may request the disclosure of the information listed above by submitting the request form available by clicking the link below or calling (800) 421-4225, ext. 61.
Such a request may be referred to as a right-to-know request. Pursuant to applicable law, before disclosing specific pieces of personal information we have collected about a resident, we will need to verify the resident’s identity. We will base our initial response on the information provided in a request for information. Thereafter, if a resident would like us to provide the specific information contained in our records or to delete records, we will require additional information to verify their identity. The additional information we need may vary based on how the resident has interacted with us. Whenever feasible, we will match the identifying information provided to the personal information we have in our records. For Covered Residents who are investors, clients or financial professionals, we will utilize our existing authentication practices.
Certain Covered Residents have the right to:
(a) request the correction of inaccurate personal information about the resident in our records; and
(b) request that we delete any personal information about the resident that we have collected, and that we direct any service provider to delete the personal information from its records. However, pursuant to governing laws, personal information may not be deleted in certain circumstances. For more information about situations in which we may not delete your information, please see California Civil Code Section 1798.105(d) and Oregon Revised Statutes 646A.572(3).
The rights to correct and to delete may be exercised by calling (800) 421-4225 ext. 61 or submitting the request form available by clicking the link below. Pursuant to applicable law, before correcting or deleting any personal information as noted above, Capital Group will need to verify the resident's identity.
A Covered Resident may use an authorized agent to submit a right-to-know request, a correction request or a request to delete. To use an authorized agent, the Covered Resident must provide Capital Group with written authorization. In addition, the Covered Resident may be required to verify their own identity with Capital Group. Capital Group may deny a request from an agent who does not submit proof that they have been authorized by the Covered Resident to act on their behalf. Such requirements, however, will not apply where a Covered Resident has provided the authorized agent with valid power of attorney pursuant to governing law.
In the event Capital Group denies an Oregon Resident's request to exercise rights granted under the Oregon Consumer Privacy Act, an Oregon Resident may appeal that decision by calling (800) 421-4225, ext. 61 or sending an email to cg_user_rights@capgroup.com. If that appeal is denied, the Oregon Resident may contact the Oregon Attorney General by calling (503) 378-4400 or by sending an email to AttorneyGeneral@doj.state.or.us.
A Covered Resident has the right, at any time, to direct Capital Group not to sell the personal information that we have indicated is being sold pursuant to the definition of sale contained in their state's privacy act. This right may be referred to as the right to opt out. Covered Residents may opt out of the sale of personal information by clicking the link above or by calling (800) 421-4225, ext. 61. If Capital Group has a good faith, reasonable and documented belief that a request to opt out is fraudulent, it may deny the request. A Covered Resident may use an authorized agent to submit a request to opt out on the Covered Resident's behalf. The Covered Resident must provide the authorized agent with written authorization to do so. Capital Group may deny a request from an authorized agent who does not submit proof that they have been authorized by the Covered Resident to act on the Covered Resident's behalf.
In addition, Capital Group does not and will not sell the personal information of a Covered Resident it has actual knowledge is under the age of 16 without affirmative authorization (known as “opt in”).
Capital Group will not discriminate against a Covered Resident because the Covered Resident exercised any of their rights under their applicable state's privacy rights act, including, but not limited to, by:
(1) Denying goods or services to the Covered Resident;
(2) Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
(3) Providing a different level or quality of goods or services to the Covered Resident;
(4) Suggesting that the Covered Resident will receive a different price or rate for goods or services or a different level or quality of goods or services.
(5) Retaliating against an employee, applicant for employment or independent contractor, as defined in the applicable state's privacy rights act.
**SENSITIVE Personal Information**
For our business purposes, Capital Group has collected the categories of sensitive personal information about certain consumers from the categories of sources and for the business purposes listed below.
In accordance with the applicable state privacy rights acts, Capital Group does not use sensitive personal information for any purpose that is not necessary to perform the services we offer. Accordingly, we cannot provide the option to limit the use of sensitive personal information.
Capital Group has sold (as that term is defined by the CCPA and OCPA) the following categories of personal information about Covered Residents to the following categories of third parties.
Capital Group has disclosed for a business purpose the following categories of personal information about Covered Residents to the following categories of third parties.
Capital Group does not disclose personal information to third parties other than as provided in this Notice.